Privacy Policy for 1st Addition Residential Remodeling
Effective Date: March 07, 2025

Last Updated: October 13, 2026

At 1st Addition Residential Remodeling, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.1stadditionremodeling.com, submit online forms, or interact with our services. By using our website or services, you agree to the practices outlined below.

1. Information We Collect
We collect the following information to provide our remodeling services:

Personal Information:
Name, phone number, and ZIP code when you submit an online form to request a quote or consultation.
Messages you send us on Facebook Messenger or Instagram, including your name and profile picture as shown on those platforms and the content of your messages.
Phone calls to our after-hours line, which are answered by an automated assistant. We collect the details you provide (name, callback number, ZIP code, project description) and a summary of the call.
Automatically Collected Information:
IP address, browser type, device information, and website usage data (e.g., pages visited) through tools like Facebook Pixels, Google Analytics, or Google Tag Manager (see Section 5 for details).
We do not collect location data beyond your ZIP code or gather information from third parties unless you provide it directly.

2. How We Use Your Information
We use your information solely to:

Contact you via SMS or phone to confirm meetings for quotes or consultations.
Improve our website and services by analyzing usage trends (e.g., through analytics tools).
Respond to messages you send us on Facebook or Instagram and follow up on your project inquiry. We only message you in reply to a conversation you start.
Comply with legal obligations or protect our rights if necessary.
We do not use your data for marketing, promotions, or any other purpose beyond scheduling and service delivery.

3. How We Share Your Information
We do not share, sell, or disclose your personal information with anyone else, including subcontractors, suppliers, or third parties, except:

Legal Requirements: We may disclose your information if required by law, court order, or to protect our rights, safety, or property.
Business Transfers: If 1st Addition Residential Remodeling is sold or merged, your information may be transferred to the new owners.
Service Providers: We use trusted providers to run our business systems (for example, our customer management software, hosting, phone and messaging services, and Meta for Facebook/Instagram messaging). They process information only on our behalf and not for their own purposes.
4. How We Protect Your Information
We take reasonable steps to safeguard your data, such as:

Storing information securely on protected systems.
Limiting access to your information to authorized personnel only.
While we strive to keep your data safe, no online transmission or storage is fully secure. By providing your information, you acknowledge this risk.

5. Cookies and Tracking Technologies
We may use tools like Facebook Pixels, Google Analytics, or Google Tag Manager to:

Analyze website performance and visitor behavior (e.g., which pages are most visited).
Enhance your browsing experience.
These tools may use cookies or similar technologies to collect data automatically. You can disable cookies in your browser settings, but this may limit some website functionality. For more details, review the privacy policies of Facebook, Google Analytics, or Google Tag Manager.

6. Your Choices and Rights
You have control over your information:

Opt-Out: Since we only contact you to confirm meetings, let us know if you no longer wish to be contacted.
Access or Correct: Request a copy of your data or ask us to update it by contacting us (see Section 9).
Delete: Ask us to delete your information, subject to any legal retention requirements.
Pennsylvania does not currently have a state-specific privacy law like California’s CCPA, but we’re happy to address any privacy concerns you have.

7. Facebook and Instagram Messages
When you message 1st Addition Remodeling on Facebook Messenger or Instagram, Meta shares that conversation with us through Meta’s official messaging tools. We store these messages securely in our customer management system so our team can respond and keep a record of your project inquiry. We do not use your messages for advertising and do not sell or share them with anyone outside the service providers described above.

How to request deletion of your data: Email brandon@1stadditionremodeling.com or call us with the subject “Data Deletion Request,” and include the name or account you messaged us from. We will delete your messages and contact information within 30 days, unless we must keep certain records by law (for example, signed contracts or payment records). You can also delete the conversation on your side in Messenger or Instagram at any time.

8. Changes to This Policy
We may update this Privacy Policy as needed. Changes will be posted here with an updated “Last Updated” date. Please check back periodically.

9. Contact Us
For questions, concerns, or requests about this policy or your data, contact us at:

1st Addition Residential Remodeling
445 Twin Flower Circle, Kunkletown, PA 18058
Email: brandon@1stadditionremodeling.com
Phone: (484) 983-1240